Help & contact

Support – Bastion Ops

Questions, feedback or a bug report about Bastion Ops? We are happy to help.

Submit a ticket

The fastest way to reach us is through our ticket system: submit a request there and check its status at any time.

Submit a ticket

Contact

Please email christian@tonke.de. For an app-related request, include the app name, your device and the app version if possible.

Modules in this suite

This support covers the modules of the Bastion Ops suite: Access Review, Backup & Restore Evidence, Business Continuity, Expiry Radar, Maintenance Windows, Crisis Team & Alerting, Downtime Records, Incident Log, Change Log, Change Risk Assessment, Runbooks, Service Catalog & Dependencies. You can find the data handling of each module in the Bastion Ops data protection notes.

Report a bug or crash

A short description is very helpful: what happened, what did you do immediately before, and can the problem be reproduced? Screenshots are welcome too. A diagnostic report in the app settings contains only technical details (version, device, error codes), no content.

Data protection questions

See the Bastion Ops data protection notes and the general Data protection.

Response time

We usually reply within a few business days.